Privacy Policy

Effective Date: 11/1/2025

1. Introduction
   Welcome to the website of Tranquil Assisted Living and Memory Care (“we,” “us,” “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.tranquil-kenya.com (the “Site”). Tranquil operates in both Kenya and the USA, and this Policy applies to all users regardless of location. By using the Site, you consent to the practices described herein.

2. Information We Collect
   We collect information that you voluntarily provide and information we automatically collect when you visit our Site.

2.1 Information you provide
Contact details such as first name, last name, email address, and phone number when you use our contact or inquiry form.
Information you provide when you request services, submit questions, or participate in promotions or other features of the Site.

2.2 Automatically collected information
Usage data such as IP address, browser type, pages visited, time and date of visit, time spent on each page, and referring or exit pages.
Cookies or similar tracking technologies to recognize your browser or device, log preferences, and compile aggregated usage data.

1. How We Use Your Information
   We use the information we collect to:
   Respond to your inquiries and provide the information or services you request.
   Operate, maintain, and improve our Site and offerings.
   Understand and analyze how you use our Site and develop new products, services, features, and functionality.
   Communicate with you, including sending confirmations, updates, marketing materials (if you have opted in), and other information regarding the Site.
   Detect, investigate, and prevent fraudulent or unlawful activity, misuse of the Site, and protect our rights and the rights of others.

2. Disclosure of Your Information
   We may share your information as follows:
   With service providers and vendors who perform services on our behalf such as hosting, analytics, or marketing support.
   When required by law or to respond to valid legal processes such as subpoenas or court orders, or to protect the rights, property, or safety of us, our users, or others.
   With your consent or at your direction.
   We do not sell your personal information to third parties.

3. Cookies and Tracking Technologies
   We use cookies and similar technologies to recognize you when you visit the Site, improve your user experience, and analyze how the Site is used. You may disable cookies through your browser settings, but some parts of the Site may not function properly if you do.

4. Security of Your Information
   We implement reasonable administrative, physical, and technical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no internet transmission or electronic storage method is entirely secure, and we cannot guarantee absolute security.

5. Data Retention
   We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting obligations. If you opt out of marketing communications, we will retain minimal contact information required to maintain records of your preference.

6. Your Rights and Choices
   Depending on applicable law, you may have rights including:
   The right to access the personal information we hold about you.
   The right to request correction or deletion of your information.
   The right to withdraw consent to data processing at any time, where applicable.
   The right to opt out of receiving marketing communications.
   To exercise these rights, contact us using the details below. We will respond consistent with applicable law.

7. International Data Transfers
   Our Site is operated from both Kenya and the USA. By using the Site, you understand that your information may be transferred to, processed in, and stored in Kenya, the USA, or other jurisdictions, depending on operational needs. By using the Site, you consent to these transfers.

8. Links to Other Sites
   Our Site may contain links to third-party websites not operated by us. We are not responsible for the privacy practices of such sites. We encourage you to review the privacy policies of any website you visit.

9. Children’s Privacy
   The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under that age. If you become aware that a child has provided us with personal information, please contact us and we will delete it.

10. Changes to This Privacy Policy
    We may update this Privacy Policy from time to time. When we do, we will post the updated version on the Site and revise the Effective Date above. We encourage you to review this Policy periodically.

11. Contact Us
    If you have any questions about this Privacy Policy or how we process your information, please contact us at:

Email: info@tranquil-kenya.com
Phone: +254 727 842 308
Physical Address:
Tranquil Assisted Living and Memory Care
Wadi Degla
1007 Runda Drive, off Kiambu Road
Nairobi, Kenya