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Privacy Policy

Effective Date: 11/1/2025

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1. Introduction
Welcome to the website of Tranquil Assisted Living and Memory Care (“we,” “us,” “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.tranquil-kenya.com (the “Site”). By using the Site, you consent to the practices described herein.

 

2. Information We Collect
We collect information that you voluntarily provide and information we automatically collect when you visit our Site.

 

2.1 Information you provide

  • Contact details (such as first name, last name, email address, phone number) when you use our contact/inquiry form.

  • Information you provide when you request services, submit questions, or participate in promotions or other features of the Site.

  • 2.2 Automatically collected information

  • Usage data such as IP address, browser type, pages visited, time and date of visit, time spent on each page, referring/exit pages.

  • Cookies or similar tracking technologies to recognize your browser or device, log your preferences, and compile aggregated usage data.

 

3. How We Use Your Information
We use the information we collect to:

  • Respond to your inquiries and provide information or services you request.

  • Operate, maintain, and improve our Site and our offerings.

  • Understand and analyze how you use our Site, and develop new products, services, features, and functionality.

  • Communicate with you, including sending confirmations, updates, marketing and promotional materials (if you have opted in), and other information regarding the Site.

  • Detect, investigate and prevent fraudulent or unlawful activity, misuse of the Site, and to protect our rights and the rights of others.

 

4. Disclosure of Your Information
We may share your information as follows:

  • With our service providers and vendors who perform services on our behalf (such as website hosting, analytics, marketing support).

  • When required by law or to respond to valid legal process (e.g., subpoena, court order), to protect the rights, property or safety of us, our users or others.

  • With your consent or at your direction.
    We do not sell your personal information to third parties.

 

5. Cookies and Tracking Technologies
We use cookies and similar technologies to recognize you when you visit our Site, to provide you with a better user experience, and to analyse how our Site is used. You may disable cookies via your browser settings, but please note that some parts of the Site may then not function properly.

 

6. Security of Your Information
We implement reasonable administrative, physical and technical safeguards designed to protect your personal information from unauthorized access, use or disclosure. However, no internet transmission or electronic storage method is entirely secure, and we cannot guarantee absolute security.

 

7. Data Retention
We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected (including to satisfy any legal, accounting or reporting requirements). Where you have opted out of marketing communications, we will retain minimal contact information as required for permissible purposes (e.g., to maintain records of your preference).

 

8. Your Rights and Choices
Depending on applicable law, you may have rights including:

  • The right to access the personal information we hold about you.

  • The right to request correction or deletion of your personal information.

  • The right to withdraw consent to processing of your data at any time (where applicable).

  • The right to opt out of receiving marketing or promotional communications from us.
    To exercise any of these rights, please contact us using the contact information below. We will respond to your request consistent with applicable law.

 

9. International Data Transfers
Our Site is operated from the United States of America. If you are accessing the Site from another jurisdiction, your information may be transferred to, processed in and stored in Kenya (and possibly other countries). By using the Site, you consent to such transfers.

 

10. Links to Other Sites
Our Site may contain links to third-party websites not operated by us. We are not responsible for the privacy practices of such other websites. We encourage you to review the privacy policies of any site you visit.

 

11. Children’s Privacy
The Site is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under that age. If you become aware that a child has provided us with personal data, please contact us and we will take steps to delete such information.

 

12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on the Site and revise the “Effective Date” above. We encourage you to review this Privacy Policy periodically.

 

13. Contact Us
If you have any questions about this Privacy Policy or our processing of your information, please contact us at:
info@Tranquil-kenya.com

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